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CAMPSITE WARDEN

Contract Dates: 17th April 2023 to 25th September 2023
Salary: 14 per hour

Hours: 32 core hours per week (option for more hours with additional cleaning, maintenance or bar work)
Shift Pattern: 5 days a week with 2 days off. This role will include every weekend along with evenings and bank holidays.

Holiday: 28 days pro rata
 

Benefits:

  • Paid lunch break

  • Live onsite

  • Free camping accommodation available with free electric hook up, showers and toilets.

  • You are welcome to bring a campervan or caravan.

  • Free wifi

  • Free washing facilities

  • Highly discounted food

  • Access to free activities

  • This role could suit a couple

Purpose and Objective of the Role
The Warden's role is primarily focused on caring for our clients during our peak family camping season when the campsite is open to the general public.

Outside of the public camping season we also have private weekend bookings including school groups and youth groups. 

The role will require great communication skills and close communication with our operations team, management team, campsite receptions, facilities team, and housekeeping team.

Main Duties and Responsibilities

Private Clients

  • Meeting and greeting clients

  • Providing welcome talks and briefings

  • On call support

  • Evening patrolling

  • Supporting Facilities and Housekeeping team in changeover on Fridays and Sundays
     

Public Clients
 

  • Supporting campsite receptionists​

  • Security and safety patrols throughout the evening focusing on:

  • Noise and Behaviour

  • Fire Safety

  • Safety checks

  • Booking checks

  • On occasion, following up with guests the morning after if there have been any issues

  • Communicate with our Senior Team any issues and suggested improvements 

  • Communicate and engage in conversation with our guests providing information and upselling products

  • On-call to support maintenance and security issues

  • General maintenance and light gardening including strimming, weeding & watering

  • Litter picking​

  • Occasional cleaning

  • Other ad-hoc duties

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Expected Skills and Qualifications

  • General maintenance skills

  • Deal with all enquiries in a professional and courteous manner.

  • Ability to prioritise tasks efficiently and effectively.

  • Embrace the outdoors

  • Flexibility

  • Conscientious and responsible.

  • Ability to remain calm in difficult situations and identify solutions to problems.

  • Ability to set appropriate professional standards for self and others.

  • To be smart, punctual and reliable.

  • Basic IT skills to understand our booking system.
     

Desirable Skills and Qualifications

  • Clean Driving Licence

  • First Aid Certificate  (We can help you gain this if necessary)

  • Enhanced DBS: YOU WILL BE REQUIRED TO COMPLETE AN ENHANCED DBS. Our business involves working closely with children and will require an enhanced DBS (Disclosure and Barring Service) check with a check of the barred lists. (We can help you gain this if necessary)

  • A number of years of experience in hospitality/leisure/campsites delivering a great customer experience.
     


Working at Mendip
Mendip Activity Centre is a year-round multi-activity centre near Bristol. Our 250-acre site boasts free parking, a dry ski slope, a private limestone rock sports quarry, an onsite cave, ancient woodland, an 86-bed residential lodge, family and youth campsites, bar/café and target sports ranges.

 

Mendip Basecamp is our 40-acre campsite that hosts both school and youth groups and members of the public and families.

The main benefit of working for a family-owned independent activity centre is that we value your contribution. You will become part of the Mendip family where talent is recognised and rewarded with opportunity. We also believe in training and will support you with any relevant training plus free recreational skiing/snowboarding, family and friend discounts for our activities, camping and cafe-bar

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