DUTY MANAGER

This is a great opportunity to join our team and take a lead role in helping to ensure our customers get the best possible experience when they visit and that the staff get the support they need to perform their roles.

Under the direction of the Head of Centre; you will take the lead role in looking after the day-to-day organisation of the site and ensuring the best experience for our clients across our main Activity Site, Alpine Lounge Cafe and our Residential Lodge.

Each week will see large new groups people arriving at our camps along with other groups, individuals and clients visiting to use our facilities so you will need a practical, positive, ‘can do’ attitude and must be confident speaking with small and large groups.

The role will require great communication skills and close communication with our outdoor activity instructor team, our catering team, the facilities team, and the housekeeping team.

The right person for this role will be very organised and familiar with customer service and management of a team. They will be a people person who loves to chat with customers but is professional, with an eye for detail. 
 

Each of our Duty Managers has a supplementary area of responsibility and we are keen to hear from people with experience in general maintenance or customer service. 

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Main Duties and Responsibilities:

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• Responsible for opening and closing the centre and be a primary key holder.

• Checking and dealing with any staff sickness to ensure the daily rota will work.

• Efficient planning of daily tasks for any available ‘site’ staff.

• Overseeing and assisting with tasks to ensure completion to a suitable standard.

• Giving support to all team members in the everyday running of the centre.

• Deliver excellent customer service at all times.

• To maintain and display a working knowledge of all onsite and offsite activities as well as actively promoting all activities we offer at Mendip.

• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.

• To prioritise tasks efficiently and effectively.

• Deal with any situations that unfold and spot and resolve problems quickly and efficiently.

• To be aware of complaints/problems and bring them to the attention of the Head of Centre.

• The completion of additional duties that are specified as and when required by your line manager and are appropriate to the grade and banding detailed here.

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Expected skills and qualifications ​

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• Confident use of IT

• Familiar with Microsoft Office and Google Docs

• Pro-active and able to lead by example.

• Great communication skills and confidence talking to large groups of people.

• Flexible, and willing to work in the fast-paced and constantly changing environment of a growing service-providing industry.

• Supportive and able to enthuse others and maintain a professional image.

• Willing to venture out of your comfort zone and embrace new challenges, both professionally and within the outdoor context.

• Ability to motivate and encourage people, utilising strong communication and people skills.

• Ability to remain calm in difficult situations and identify solutions to problems.

• Knowledge of Health and Safety law and risk management procedures – or ability to learn these skills

• Ability to set appropriate professional standards for self and others.

• To be smart, punctual and reliable.

• To be able to engage customers in conversation and if appropriate sell Mendip services to customers.

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Desirable skills and qualifications 

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• Clean Driving License

• First Aid Certificate

• Enhanced DBS - YOU WILL BE REQUIRED TO COMPLETE AN ENHANCED DBS. This role involves working closely with children and adults will require an enhanced DBS (Disclosure and Barring Service) check.

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Working at Mendip

Mendip Activity Centre is a year-round multi-activity centre near Bristol. Our 250-acre site boasts free parking, a dry ski slope, a private limestone rock sports quarry, an onsite cave, ancient woodland, an 86-bed residential lodge, family and youth campsites, bar/café and target sports ranges.

The main benefit of working for a family-owned independent activity centre is that we value your contribution. You will become part of the Mendip family where talent is recognised and rewarded with opportunity. We also believe in training and will support you with any relevant training plus free recreational skiing/snowboarding, family and friend discounts for our activities, camping and cafe-bar.

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