Terms & Conditions

ALL BOOKINGS 

  • Mendip takes every reasonable precaution to ensure your safety. However, participants must acknowledge that they are engaging in activities with inherent risk.

  • Under 8’s must be accompanied by an adult at all times.

  • Any medical conditions or disabilities must be stated on your medical form which will be provided at the start of your session. Please inform us of any medication being taken and notify us if a child needs to take prescribed drugs whilst under our supervision.

  • Correct clothing and footwear must be worn by everyone taking part. Mendip's instructors will not be able to let anyone take part if it is not safe for them to do so. If a member of your group is likely to require oversized or very small equipment or has any special requirements please message us as soon as possible.

  • All session times include an allowance for fitting equipment and de-kitting. This time may vary depending on your group size, ability and chosen activities.

  • Behaviour that is deemed to be unsafe or inappropriate may result in being removed from the session. This will be at the instructor's discretion. No financial refund will be offered in this event. 

  • Mendip reserves the right to cancel or alter any activity or event due to circumstances beyond our control. In the event of cancellation, an alternative date will be arranged.

  • Mendip does not accept responsibility for loss of additional expenses due to sickness, weather, strikes or any other causes. Personal accident insurance is not included.

  • Mendip cannot take responsibility for loss or damage to any personal possessions, valuables or clothing brought onto our activity locations, accommodation or left in vehicles.

  • Mendip Outdoor Pursuits Ltd has specialist public and product liability insurance of £5 million with The Activities Industry Mutual. A copy of the certificate, and other accreditations and licenses can be found on our website.

  • Occasionally we take photographs of activities for our promotional material. Please advise your instructor or account manager if you prefer not to be in any photos.
     

PAYMENT TERMS

All online bookings

  • Full payment is required on booking. A booking is not confirmed until full payment has been received.

School bookings, corporate bookings & other bookings

  • For residential bookings, Mendip will invoice for a £300 holding deposit in order to secure an accommodation venue for a future booking. This holding deposit will be deducted from the balance invoice. Holding deposits paid to secure accommodation venues are non-refundable.

  • A 20% deposit will be invoiced upon booking. This deposit will be deducted from the balance invoice. A booking is not confirmed until either deposit is received. 

  • Final numbers of participants must be given to Mendip in writing 56 days prior to the booked event. For residential bookings, this includes all individuals using the accommodation.

  • Mendip will invoice the final balance 56 days before the event. 

  • The final balance is due 28 days before the event.

CANCELLATION & AMENDMENT TERMS

  • If you need to cancel, rearrange or amend your booking, please let us know by emailing hello@mendip.co.uk as soon as possible. Your booking will be cancelled with effect from the day we receive your email notification and subject to the following cancellation and amendment charges:

Individual activity bookings including tobogganing, snowsport, frisbee golf

Public camping (Mendip Basecamp) bookings

  • Up to 4 days prior to your booked event: 

    • you may cancel your booking and receive a full credit voucher for the full value of the booking valid for 12 months for any of our activities, minus a £5 admin fee. 

    • you may move your booking to an alternative date, minus a £5 admin fee.
       

  • Within 4 days of the booked event:

    • you will not be entitled to cancel or move your booking or receive any refund or credit voucher. 

    • if you need to cancel due to medical reasons and this is supported by official documentation, you will receive a full credit voucher valid for 12 months for any of our activities

Online group bookings, Birthday parties, Gold DofE residentials, Stag and Hen dos

  • Up to 14 days prior to your booked event: 

    • you may cancel your booking and receive a full credit voucher for the full value of the booking valid for 12 months for any of our activities, minus a £5 admin fee. 

    • you may move your booking to an alternative date, minus a £5 admin fee.
       

  • Within 14 days of the booked event:

    • you will not be entitled to cancel or move your booking or receive any refund or credit voucher.

    • if you need to cancel due to medical reasons and this is supported by official documentation, you will receive a full credit voucher valid for 12 months for any of our activities

Group bookings including Corporate bookings, Education bookings & Residential bookings

  • Up to 56 days prior to the booked event: 

    • you may cancel your booking and your 20% deposit will be transferred into credit, valid for 12 months on any of our activities. Any other payment will be refunded.
       

  • Between 56 and 28 days prior to the booked event: 

    • you may cancel your booking and all paid invoices will be transferred into credit, valid for 12 months on any of our activities.
       

  • Within 28 days of the booked event

    • you will not be entitled to cancel or move your booking or receive any refund or credit voucher.

    • if you need to cancel due to medical reasons and this is supported by official documentation, you will receive a full credit voucher valid for 12 months for any of our activities
       

  • Final numbers of participants must be given to Mendip in writing 56 days prior to the booked event. For residential bookings, this includes any individual attending the residential.

GIFT VOUCHER TERMS

  • Vouchers can be redeemed through our booking website. All vouchers are valid for either a certain activity or a set value (value vouchers). 

  • Value vouchers can be used as part or whole payment towards any activity available online. They do not have to be used in one transaction.

  • Discounted value vouchers cannot be used to purchased gift vouchers, against private lessons or redeemed against discounted packages, deals or custom prices, accommodation or catering.  They cannot be used against seasonal tobogganing specials such as Twilight Tobogganing. 

  • Activity vouchers have one use each, unless otherwise stated. You are able to use activity vouchers against any activity. If it is not the vouchers intended activity, the system will discount the value paid for the voucher from your basket.

  • Vouchers cannot be refunded or exchanged for cash.